Refund & Cancellation Policy

Booking Advance

A booking advance may be collected to reserve transportation and manpower resources. The advance amount is adjusted against the final invoice.

Customer Cancellation

More than 48 Hours Before Pickup

• Refund of advance amount less a 5% payment processing charge.

Between 24 and 48 Hours Before Pickup

• 50% of the advance amount refunded.

Less Than 24 Hours Before Pickup

• Advance amount is non-refundable due to prior resource allocation.

Rescheduling

One complimentary rescheduling request is permitted if made at least 24 hours before the scheduled pickup time, subject to availability.

Cancellation by WeShifter

If WeShifter is unable to provide the booked service due to operational reasons, a full refund of the advance amount will be processed.

Refund Processing

Approved refunds are generally processed within 7–10 working days through the original payment method.